Refund policy
Return Policy
SMARTWATCHES
Unless the product received is damaged or wrong product received, there are no refund on smartwatches. For damaged or manufacturing defect products, only replacements are applicable. The customer has to notify of any damage or manufacturing defect within 24hrs of receiving the product.
AUDIO PRODUCTS
Unless the product received is damaged or wrong product received, there are no refund on audio products and accessories. In the unlikely scenario where the product you ordered is damaged or defective, you may request a replacement of the item within 24 hours after you receive it.
Note: This offer applies only to products purchased via crossbeats.com; if you have purchased through a retailer, please follow their return process.
PROCESS FOR REPLACEMENT:
- If your product is within the replacement window, please send us an email to support@crossbeats.com requesting approval. The support team will respond to the request within 48 hours with details of where to ship the return.
- Please self-ship the product within 48hrs after the replacement request is approved.
- Please ensure that the product is returned to our warehouse within 72 hours post-approval with all the accessories and original packaging.
- Please make sure when you are returning the product, you pack it properly. Crossbeats will not be liable if the product is damaged in transit during return.
- Once the product is returned and received by the warehouse, the warehouse team will check and ensure everything is correct.
- Once everything is verified, your replacement will be processed.
- We usually process all replacements within 48hrs of the warehouse receiving your product return.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, you item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@crossbeats.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any related question at support@crossbeats.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.