Warranty and replacement

In-warranty returns

At Crossbeats we strive to solve your problems in a fast and professional manner. You find the solutions to most of the product issues on our online web support or by calling our customer support. In case if we are unable to solve your problem here, you will have a product covered under our Warranty terms, our customer support executives will guide you through the easiest way of returning your defective products. You will always need your order details, and receipt or any other proof of purchase to claim warranty.

One-Year limited Warranty

Limited one-year warranty applies to all Crossbeats products purchased from our website, or any third-party resellers (you have to register the products on the official website within 10 days of receipt of product to be eligible for warranty claims., if purchased from any third-party sites).

 

At Crossbeats we try our best to make sure that all products are free from manufacturing defects but there’s really no way for us to ensure that the product is in 100% working condition without actually opening it up. On the off-chance that a manufacturing defect is found in a product you’ve just bought from Crossbeats, you can raise a request for replacement for a period of one year from the date of purchase from an authorized reseller.

 

Warranty policy

During the Warranty Period, Crossbeats will replace this product or any defective parts. Replacement under the terms of this Warranty does not give right to any extension or a new beginning of the period of warranty.

 

The claims for the Warranty of any product, please contact Crossbeats customer support by emailing your concerns to support@crossbeats.com. You will need to return the product to the dealer in either its original packaging or packaging affording an equal degree of protection. The following information must be presented to obtain Warranty Service: (a) the product, (b) proof of purchase, which clearly indicates the name and address of the dealer, the date of purchase and the product type, and (c) reason for return.

 

CROSSBEATS UNDERTAKES THE PRODUCTS IF - 

 

  • The product doesn’t work or is defective due to improper materials or workmanship

  • The product arrived with missing parts or accessories

  • The product arrived is damaged

THE FOLLOWING CASES ARE NOT COVERED BY THE CROSSBEATS REPLACEMENT:

  • Expired Warranty

  • Purchase of the product from unauthorized persons or shopping channels

  • Minor faults in the quality of a product that do not affect the product’s value or technical condition

  • Sound characteristics (sound is a subjective matter and is not warranted)

  • Faults resulting from improper use (e.g. mechanical damage, incorrect operating voltage, improper use); the proper use conditions are - stated in the user's manual

  • Damages or defects caused by normal wear and tear (scratches, attritions, abrasions, etc.), extreme temperature or humidity

  • Faults resulting from accidental or intended damage

  • Any modification of Crossbeats products made by you or a third party

  • Product loss

  • Cosmetic damage

  • ● Damage due to acts of nature or God. For example; lightning strikes, and the like

  • Accidents

  • Misuse

  • Abuse

  • Negligence

  • Commercial use

  • Battery ( In-built )

  • In-Built Microphone

To request a replacement, the customer needs to reach out to our customer service team by contacting us on the website or emailing us at support@crossbeats.com, , or calling us at customer care number  9611293293. The Customer Service Team after examining your complaint will take an appropriate decision. If the replacement is authorized, the customer will be responsible for sending the defective/damaged product to the service center and the charges will be borne by the customer itself. Authorization does not guarantee an exchange. We will issue an exchange upon receipt of the return package. All products sent back must include all components, manuals, registration cards, and original undamaged packaging.