Shipping Policy
General Shipping Information
Orders placed before 2:00 PM EDT will ship out the same day in most cases. Orders placed after-hours or over the weekend will ship out the following business days.
| USPS Economy | 4-10 Days* | Tracking |
| USPS Priority | 2-4 Days* | Tracking |
| FedEx Expedited | 2-3 Days* | Tracking |
| FedEx Overnight | 1 Day* | Tracking |
* Business days (Monday–Friday). Delivery dates not guaranteed.
Business days refers to Monday through Friday, and does not include weekends or any holidays, in the U.S. and/or your destination country. Transit times are approximate and based on our first-hand experience. International customers are solely responsible for any and all duties, fees, taxes, or customs charges levied by your destination country for importing foreign goods.
Shipping Terms & Conditions
Crossbeats is not responsible or liable for:
- Shipping delays caused by the shipping carrier (USPS or FedEx), holidays, peak times of the year, delayed customs clearance, inclement weather, or any other "acts of God."
- Any lost, stolen, or damaged merchandise. Once Crossbeats hands the package over to the shipping carrier, the customer assumes full responsibility for the package and contents.
- Incomplete and/or incorrect address information. It is the responsibility of the customer to provide accurate address information or promptly notify C&B if a mistake was made.
Shipping FAQs
Shipping Delays
Crossbeats is not responsible for carrier delays. If a package is delayed, we recommend reaching out to the carrier directly. We’re sorry you’re seeing a delay in your shipment.
Damaged Shipments
If your shipment arrives damaged, please reach out to customer support within 48 hours so we can rectify the situation for you. We will file a claim with the carrier and resolve the problem.
Lost or Stolen Shipments
If your shipment tracking shows delivered but you do not have it, we would first always recommend checking with the carrier as sometimes they hide shipments to prevent theft or if you live in a housing complex, it may also be left at the main office. If after checking, you still do not have your shipment, please contact us and we will be happy to consider resolutions with you.
Undelivered Shipments
If a shipment is not deliverable by the selected carrier or multiple attempts to deliver are unsuccessful, your shipment will be returned to sender. Once we get your shipment back, we will process a refund for the order.
Shipments with Incorrect Shipping Information
If you just placed your order and have the incorrect shipping information, please contact customer support ASAP as our orders are processed quickly and the window for editing shipments is time sensitive.
If your order ships with the wrong information there is unfortunately not much we can do, but depending on the carrier, you may be able to reroute or have your shipment held at a location. Please note, there may or may not be a fee associated with this service that we would not be responsible for.